“Due to the importance of organisational change, its management is becoming a highly required managerial skill. However, the management of organisational change currently tends to be reactive, discontinuous and ad hoc with a reported failure rate of around 70 per cent of all change programs initiated”Senior, 2002; Balogun and Hope Hailey, 2004
Can your organization afford to have its key strategic or operational initiatives fail (or fall short of fully realising the intended benefits) because the “people” side of change was left to chance?
Changing people’s beliefs and behaviours is demanding and difficult work and is fraught with risk. Succeeding in the face of resistance, impacts to productivity, anxiety and ambiguity requires a carefully crafted approach and tailored but implementable plan.
Reframe Change Management can help mitigate the people-risks of any change program/project by assessing the change impacts and developing a customized change management strategy and plan for your specific organizational or business needs. Additionally, we have extensive experience across the following critical success factors of effective change management:
- Stakeholder analysis and management
- Communications (including a change management “campaign” that translates the business strategy into a compelling case for change and targeted key messages)
- Training design and delivery
- Change leadership coaching and mentoring
- Facilitating/ training design and delivery
- Organisational change project management
- Risks and issues management
- Preparing for and developing board packs and senior leadership alignment material
Why should we invest in change management?
Reframe Change Management is focused on return on investments for clients. The following are potential benefits of effective change management:
- Change management increases the probability of meeting objectives: Research shows that projects with effective change management in place are more likely to meet objectives, stay on schedule and on budget
- Change management drives project ROI: “People side” ROI factors – faster speed of adoption, higher ultimate utilisation and higher proficiency
- Change management is a tool to mitigate risks: internal and external stakeholders (shareholders, regulators, customers, members, vendors etc) would be negatively impacted if the people-risks of a transformation/ change program are poorly managed.
- Change management provides benefits realisation insurance: Consider how much of the value of the project ultimately depends on people doing their jobs differently
- Change management is a cultural tool: Organisational change not only affects your company and its people, it also affects all of the companies with which you do business. For your people, it sends a strong message that the organisation cares about taking people along on the journey rather than forcing the change onto them.
- Change management is a cost mitigation tactic: Poorly managing change is costly to the project and the organization (e.g. people not performing optimally during change can result in reduced customer satisfaction, reduced productivity, higher staff turnover or stress claims)
Contact us today or call on 0467 727 522 to discuss your organisation’s change management challenge or to schedule an opportunity to meet in person.
